As Head of Operations, I lead the strategic and day-to-day execution of our company’s operational framework to ensure efficiency, scalability, and excellence across all functions. With a focus on optimizing systems, streamlining processes, and fostering cross-functional collaboration, I work closely with leadership to align operational strategy with business goals. I bring a data-driven approach to problem-solving, a commitment to continuous improvement, and a passion for building strong teams that drive sustainable growth. My role is central to ensure that our operational infrastructure supports innovation, quality service delivery, and superior client experience.

I am a seasoned IT Auditor, Compliance Analyst, and Project Manager with over 10 years of progressive experience across technology risk, regulatory compliance, and project delivery. With a strong background in IT governance, risk management, and internal controls, I have led end-to-end audits, implemented compliance frameworks (including SOX, GDPR, and HIPAA), and delivered high-impact technology initiatives on time and within scope.

Driven by a passion for continuous improvement and operational integrity, I bring a balanced perspective of technical insight and strategic oversight to every engagement. Whether managing audits, driving compliance programs, or leading cross-functional project teams, I deliver results that enhance resilience and foster trust.

I’m an Infrastructure Engineer with 15+ years of experience supporting telemedicine platforms, focusing on building secure, scalable, and highly available infrastructure. I’ve worked extensively with cloud services like AWS to ensure HIPAA-compliant environments, automated deployments using Terraform and CI/CD pipelines, and implemented monitoring to maintain uptime during peak patient usage. I’m passionate about enabling reliable digital healthcare experiences by ensuring the backend systems are resilient, compliant, and optimized for performance.

I am a dynamic and results-driven fundraising consultant with over seven years of experience in grant writing, institutional giving, and federal grant management. Apryl has a proven track record of securing multi-million-dollar funding from private foundations, corporations, and government agencies. She brings deep expertise in technical writing, prospect research, and CRM systems including Salesforce, Raiser’s Edge, and Apricot.

She holds a B.S. in Business Management, a federal public trust clearance, and certifications in Salesforce administration and federal grants review. Her work is grounded in equity, cross-sector collaboration, and empowering underserved communities.

Experienced IT Leader & Certified Clinical Data Professional with over 9 years of success delivering innovative technology solutions within the healthcare and life sciences sectors. Proven expertise in developing, validating, and managing data-driven applications and platforms that support clinical research and healthcare operations. Strong background in database programming, system integration, and workflow automation using tools like SAS, SQL, and other industry technologies. Adept at leading cross-functional teams, collaborating with stakeholders across clinical, data management, and regulatory domains, and ensuring compliance with global standards. Recognized for mentoring teams, driving process improvements, and delivering scalable, efficient solutions that enhance data integrity, operational efficiency, and patient-focused outcomes.

Thierry Lienou serves as the Research, Education, and Innovation Coordinator for telehealth
platform initiative, bringing extensive expertise in digital health research and implementation.
With a doctorate focused on telehealth and cultural responsiveness, and global health and over
10 years of experience, Thierry has authored multiple peer-reviewed publications on telehealth
deployment in Sub-Saharan Africa, telerehabilitation strategies, and digital health equity. He
has been presented widely at national and international conferences on topics ranging from
telehealth readiness to global digital care models. His leadership is instrumental in guiding research-driven platform design, educational outreach, and innovation strategy to ensure
accessible, sustainable healthcare solutions in low-resource settings.